Alternatives to 3rings going forward

As you are aware we will be stopping the 3rings service on March 1st 2019.

Since our announcement we have been working with a range of organisations to find an alternative to using 3rings.

Since 3rings is a unique solution then finding a single solution that meets the needs of all our customers is very challenging and so we have found three alternative solutions for you to choose from.

Each alternative solution has its merits and we have negotiated a special deal for all of our UK customers and the document below provides you with the details you need to help you decide.

The three options are:
1) Clever Contact from Alertacall  – endorsed by Dame Esther Rantzen.

Clever Contact  is a special telephone with a big ‘I am OK’ button that your loved one presses each day to say they are OK. If your loved one doesn’t press the button when expected then the Clever Contact response team will call your loved ones several times to check then call you if no response is obtained. Great for loved ones who would prefer not to wear a device.

2) Canary Care – Sensors that check on activity of daily life

Similar to the 3rings Plug and its IoT Sensors, Canary Care uses small motion sensors that will monitor for activity and based upon the rules you create will let you know if no activity has been detected during specific times. This is a great replacement for our IoT users or Plug users especially where they may be suffering from dementia.

3) 24/7Personal Alarm Service: with Medical Support and Medication Information helplines from PPP Taking Care

Over 51,000 older adults trust PPP Taking Care’s personal alarm service. It helps them remain independent and live safely in the homes they love.

The service provides security and peace of mind at the press of a button, 24 hours day, 7 days a week. This gives families and loved ones the reassurance that someone is always there in an emergency. It can be a real lifesaver, and 98.5% of calls are answered within 60 seconds.

The service uses a pendant alarm, which your loved one can wear around their neck or wrist. When the button on the pendant is pressed, they’re quickly connected to PPP Taking Care’s UK response centre. The trained team will call nominated contacts, such as family members or neighbours. If necessary, they’ll call the emergency services.

The unique service also provides expert support through medical and medication information helplines. If you or your loved one have a question about pills and prescriptions, you can quickly speak to a qualified nurse or pharmacist.

The following provides details of each solution and the special deal for our customers and the contact details to arrange an alternative to 3rings.

Quick Note:

For your specific needs then choosing a combination, of say,  Clever Contact and PPP Taking Care or even Canary Care and PPP Taking Care may be a better solution for your loved ones.

You are not limited to just one solution.

So looking at each option in detail:

Option 1 Clever Contact from Alertacall

How does it work?

  • Your loved one will be sent a special phone which works on their landline (UK Only).  You can use this either as well as your current phone or instead of your current phone.
  • The ‘OKEachDay button’ is then pressed once or twice a day at a time of loved one’s choosing. It’s free to press, only takes a second and they can then get on with their day.
  • Otherwise your loved one will receive a friendly call from the OKEachDay team at the times you have chosen or soon after to ask how your loved ones are, for example at 9am.
  • To protect their independence your loved one may also get an automated call a few minutes before your chosen time as a reminder to press the ‘OKEachDay button’.
  • If after several attempts the OKEachDay team  can’t establish contact with your loved one, then the OKEachDay team will phone your nominated friends and family members simply to let them know.
  • Your loved ones can call OKEachDay for free 365 days a year – to talk, let them know they need a holiday from the service, or to change any preferences.
  • The service can be used to set up reminders, for example for doctors appointments
  • There is no need for your loved one to wear a device
  • You can optionally get a message each day when your loved one has press the OK button.

The Deal

Normal price for Clever Contact is £35 for the self-install phone then £15.99 (inc VAT) per month.

Existing 3rings customers who change to Clever Contact before the 1st March 2019 then the deal would be:

  • Self-Install Phone provided free of charge
  • Monthly subscription to be £10 (ex VAT) or £12 (inc VAT) until 1st March 2020 then it will revert to £15.99 per month
  •  For customers who have remaining subscriptions left with 3rings then the monthly payment will not start until the 3rings subscription concludes. That means you don’t pay anything further until your new subscription was due to start.

Who to contact

If you wish to switch to the Clever Contact service then please:

Call 0808 208 1234 and say you would like to switch to Clever Contact with the special 3rings deal.

Then email julie@3rings.co.uk to let us know when you want the 3rings service and subscription to  stop.

2) Canary Care – Sensors that check on activity of daily life

This option is probably the closest to how 3rings currently works and is a definite must for existing IoT 3rings users.

How does it work?

  • Discrete small white motion sensors are placed on the wall in say the kitchen or the lounge  which are very easy to install. No need for wires or wifi.

  • The information is sent to your Canary Care portal. The sensors are battery powered and the hub uses mobile data to send the information

  • Log in to see your loved one’s daily routine and be reassured at a glance. Set rules to receive notifications via text and/or email prompting you to get in touch to check everything’s okay
  • There is also the option to set up calling circles to share the care with family, friends and carers.
  • Monitor as much or as little as you like – There are no microphones or cameras. You can also be assured that all data communicated between the sensors, hub and portal is securely encrypted.
  • Will work in Europe but check with Canary Care for coverage

The Deal

Normally, a Basic Canary Care hub with four sensors costs either  at low up  front cost of £118.80 (inc VAT) then £31.20/month(inc VAT) (min 12 months ) or alternatively a low monthly cost with an up front cost of £298.80(inc VAT) then £19.20/month (inc VAT).

For 3rings existing customers who transfer to Canary Care before 1st March 2019 then the options available are:
  • Single sensor package – ideal to replace  3rings plug only system
    – No up-front cost – Monthly subscription £13.00 per month ex-VAT (£15.60 inc VAT) min. 12 months
  • Multi sensor package – 3 Motion Sensors – ideal to replace 3rings IOT sensors
    – No up-front cost – Monthly subscription £17.00 per month ex-VAT (£20.40 inc VAT) min. 12 months

Additional sensors can be added to either of the above packages for an extra £2 (ex-VAT) per month per sensor (£2.40 inc VAT). A maximum of 10 sensors can be supported and they can be motion and/or door sensors

Note:
1) Outstanding 3rings subscription periods cannot be transferred to this option due to the significant discounts.
2) All Equipment to be returned when the contract is brought to an end.

Who to contact

If you wish to switch to the Canary Care service then please:

Call 01865 408366 or email info@canarycare.co.uk.
In either case,  mention that you are a 3rings customer who is interested in Canary Care 3rings offer and how many sensors you want, 1, 3 or more.

Then email julie@3rings.co.uk to let us know when you want the 3rings service and subscription to  stop.

Option 3) 24/7 Personal Alarm Service: with Medical Support and Medication Information helplines from PPP Taking Care

PPP Taking Care helps over 51,000 people stay independent and well in the homes they love. Their package includes a 24/7 personal alarm service and two helplines that provide medical support and medication information.

99% of PPP Taking Care’s customers say they like the security of knowing someone is always there. 96% say they would not be without the service.

How does the personal alarm work?

The pendant alarmcan be worn discreetly as a wristband or around the neck. It is easy to use and reliable:

  • When the alarm button is pressed, it quickly contacts PPP Taking Care’s 24-hour UK response centre
  • The response team knows who your loved one is, and where they live. They have access to any medical information you have shared. This helps them provide the response and service required.
  • The response team will talk with your loved one using the alarm’s speaker. They are trained to provide help and advice. If necessary, they will call the nominated contacts or emergency services.
  • If your loved one is unable to speak, the response team will know where they are calling from. So they can get support to them very quickly.

The service provides 24/7 support, even at times when you or other family members may be unable to respond.

  • There are no complicated requirements. All you need is a telephone landline and a mains electricity socket within 10 feet of each other for the alarm base unit (UK only).
  • There are no hidden charges. If you change your mind, you can cancel within 14 days of purchase.
  • The pendant alarm is water resistant and can be worn in the bath or shower. The alarm base unit has a high quality two-way speaker that is audible from different rooms in the house.
  • Additional pendants, monitored sensors and detectors are also available from PPP Taking Care for extra support around the home.

The medical supportand medication information helplinesare free to call and in strictest confidence.

Our qualified nurses can put you or your loved one’s mind at rest on:

  • New or existing health conditions
  • What to expect when facing an operation or treatment
  • How to manage symptoms.

Our trained pharmacists can also provide a range of advice including:

  • Helping you manage multiple prescriptions, and when and how to take them
  • Reviewing medications, to ensure there is no clash between multiple prescriptions
  • Understanding potential side effects.

PPP Taking Care have been providing personal alarm services for over 30 years and are audited annually by the Telecare Services Association.

The deal

The normal cost for the PPP Taking Care personal alarm service with the medical and medication information helpline is:

  • One-off fee for registration £69, then
  • £16.98 per month subscription for the 24/7 personal alarm service and helplines.

Existing 3rings customers who wish to transfer to PPP Taking Care before 1st March 2019 will get a:

  • Half price registration fee £34.50
  • Lower monthly subscription fee of £16.19

Delivery is free of charge.

Who to contact

If you wish to switch to the PPP Taking Care personal alarm  service:

  • Please call 0800 023 4050 and tell them you would like to switch to the 3rings deal.
  • Then email julie@3rings.co.uk to let us know when you want the 3rings service and subscription to stop.

Note: Outstanding 3rings subscription periods cannot be transferred to this option. Prices exclude VAT. If you, or the person who you are purchasing the alarm service for, are chronically sick or disabled then you may not have to pay VAT on your personal alarm service.

And Finally

We have been honoured to be able to help you and your family over the years. Thanks so much for your support. We hope that one of the above solutions can help you going forward. Should you have any questions don’t hesitate to contact me at anytime at steve@3rings.co.uk.

Please be aware that the service will stop at midnight 1st March 2019, it is important that you have something in place before then.

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