Category: Case Study

3rings care partners with Be Independent Telecare Service in York to launch 3rings Plug service

3rings Care, the pioneer Internet of ‘Things that Care’ business, has launched the first phase of a new service with Be Independent telecare service in York.

3rings Care provides a care support platform and technologies to provide patterns of active living reassurance for families and support for health and social care professionals.

Be Independent is a Social Enterprise Community Interest Company delivering traditional telecare services typically through assessed need.

Download the full case study as a PDF

Rachael reviews 3rings

When one of Rachel’s sisters moved to Spain, the family lost having a relative nearby to help support their 93 year old grandmother and knew they needed to change something. Since using the 3rings plug it has helped to improve the whole family dynamic.

Although my grandma is 93, she is so independent and when my sister who lived closer to her moved away it fell to the other three of us, as well as my dad to keep checking up on her. This definitely became frustrating for her, we stopped having real conversations and were just always checking she was eating enough, was drinking enough, feeling OK and so on.

It was all necessary though as she’d fallen a couple of times and had not been found until some while afterwards. So when I heard about 3rings at a work event run by Westfield Health it was like the lightbulb just came on, it was exactly the answer to our situation! The anxiety and concerns had been causing family discord, my dad was really feeling the pressure, but now we just get told every morning and evening she is OK and can subtly check whenever we’re worried about her.

My grandma has actually had two falls since we got the plug and we knew about it almost instantly, I dread to think how long it might have been had it not been for the morning alerts, so I can’t really praise 3rings enough!

Luke reviews 3rings

With Luke Pickering being in London for work, he found himself dealing with the daily anxiety of being over 100 miles away from his mother in their home town of Liverpool. Luke still talks to his mum every evening but 3rings provides him with reassurance each morning that his mum is up and about.

I wasn’t looking for a solution but when I saw 3rings on Dragon’s Den I realised it could really help give me peace of mind. I moved to London a while ago and I’ve got a busy life here. When Dad died Three years ago, I suddenly realised how far away from Mum I was and that I felt so helpless should anything happen to her.

What’s been so rewarding about using the 3rings plug is how much happier Mum is. I knew how anxious the situation was making me but I hadn’t anticipated the peace of mind 3rings would give her too. She’s such a technophobe, the fact that she doesn’t have to do or change a thing makes the product so perfect, it just slots into her routine and daily life, literally!

Thankfully I’ve never had a negative alert other than when she’s been on holiday, but I feel that with the plug in place I have the best chance of reacting as fast as is possible, and that makes us both feel a lot better.

Joan reviews 3rings

3rings provides Joan Pearson with reassurance that her 93 year old mum, who lives alone, is OK. Before using 3rings Joan’s mum was having falls and her family were becoming increasingly worried about her welfare and ability to live independently. Now Joan and her whole family have peace of mind that they can keep track of their loved one and be quick to respond if any behaviour is cause for concern.

I first heard about 3rings through Dragon’s Den back in 2015 and was shouting at the telly, ‘why don’t you fund this?’ Although I didn’t take it further at the time I later remembered 3rings when my 93 year old mum was starting to have falls and Social Services became involved. As my mum’s not too good on the phone, I thought this could be a great way to make sure she’s ok without having to call her all the time. I spoke to my brothers who said go for it.

We’ve been using the plug for a couple of months now and it gives me enormous peace of mind to know that my mum is up and about in the morning. 3rings is connected to her kettle so me, my brother and sister in law all know when she’s had her first cup of tea, and predict when she’ll have her next one. That pattern is really reassuring. If that changed I would think ‘where is she, what has she done?’

I can’t emphasise how reassuring it has been. It’s not a substitute for care it’s just reassurance, one less thing to remember. If I can give this peace of mind to just one other family that would be amazing.

First experiences with a 3rings Plug

Steve Williams is the co-owner of the Bolton office of the Home Instead Senior Care network. This is a brief insight into his first experiences when he tried the 3rings Plug with his 83 year old Mum, Ivy.

Ivy lives, on her own, just over 20 miles away in Stockport and like most people of her generation is fiercely independent. She has Steve and his two sisters who between them are in daily touch with mum and visit her every day at some point.
Steve introduced the 3rings Plug to his mum and together they decided that the best appliance to use to know his mum was OK each day was the kettle as she always uses the kettle each morning between 8.00am and 11.00am.

So armed with this information, Steve set about installing the 3rings plug. Installation was straightforward, quick and simple. There was a little hitch during the installation where the plug said it couldn’t install but a quick retry resulted in the problem sorting itself out without further difficulty.

In setting up the plug, with the times to monitor mum and the details of who to send messages to, Steve found that this process was very easy and intuitive.
“One of the big things that mum really liked about the plug, and was key to her accepting it, was that it is very unobtrusive and doesn’t interrupt anything already in place.”
Steve finds the daily notification reassuring and useful as he gets the ‘All’s OK’ message each day at 11am.

Additionally, he also found the Pattern of Active Life (PAL) activity tracker very useful. For example, one night knowing his mum was going to be out late, he could discretely see that she had arrived home safely and had used the kettle.
All was well for many weeks but then on January 2nd, Steve received his first alert as his mum had not used the kettle. A quick call to check found that everything was OK but his mum felt reassured that he knew about it and had called to check.
Steve then realized that in getting his first alert he had to take responsibility for the Alert

and tell 3rings everything was OK. Despite being unfamiliar with the process, it turned out to be fairly straightforward and 3rings was quickly showing the big green tick, the sign that says everything is OK at Mum’s house.

Once installed and setup 3rings just goes about its business checking Mum is OK each morning and sending the family the daily message, ‘All is OK’. The messaging is now just part of the safety net to help look after mum.

Apart from a small technical glitch caused by a mobile signal issue one day, operation of the plug has been very smooth over the first few months.

The last red alert was recently received on the 14th March, but Steve knew that his mum was going out early that morning. So he was able to go in to the Activity Tracker to see that she had used the kettle before the 8.00 monitoring start time. This provided him with reassurance that she had gone out early with his sister and was ok.

Steve comments: “Overall, I’ve really like using the 3 Rings Plug. When asked, I’ve said it doesn’t do everything, but it does something very useful. Our family have more than daily contact with mum and this is just another way of monitoring that important early morning period. My mum is reassured by it because she knows that if for any reason she doesn’t use the device we are on to it by 11.00 am.”

Steve continued “As a family member, having been road testing this for a few months, I wouldn’t want to be without it now.”

Leaving the last word to his Mum, Ivy said, “It’s very helpful to know that this is in place, I think it’s great. I don’t have to do anything with it for it to work and that suits me and Charlie very well” (Charlie’s mum’s cat!)

Download this case study as a PDF

For a retired school teacher and her elderly mum

For retired schoolteacher Rosemary Phillips looking after her elderly mum has been tough for the last seven years.

But thanks to the 3rings Plug, a device designed to help people keep check on their elderly relatives, she has recently discovered a newfound peace of mind – and some relief from the stress of it all.

Now 86, Rosemary’s mum Eileen had suffered bouts of depression since her husband died 20 years ago. Rosemary, who lives a 10-minute drive from her mum in Carlisle, said: “To a large extent mum has just given up on life. It’s very sad but life has become something of an existence for her. She is physically okay but tends to just sit in her chair most of the day.”

In May this year when 64-year-old Rosemary decided she needed a holiday, carers were put in place to keep an eye on her while she was away.

And at the same time, Rosemary’s brother Steve decided to see if there was any way technology could help too – and they decided to give the 3rings plug a try.

Now, when Eileen gets up to make her morning cup of tea, the moment she switches the kettle on, an alert is sent to Rosemary’s mobile phone. Her two brothers: Steve, who lives in Cheshire, and Anthony in Hartlepool, also get the alerts. If by 11am Eileen hasn’t used the kettle they each receive a ‘red alert’ warning – telling them their mum hasn’t been active that morning.

Rosemary says: “Mum doesn’t even know it’s there to be honest. She doesn’t really need to. It’s so simple but you wouldn’t believe the difference it’s made to my life. It’s given me such peace of mind. Getting mum some carers in place plus the addition of the 3rings plug has taken such a lot of worry off my mind. I was really stressed before and now a lot of that stress has been taken away.

“Thankfully we’ve only had the red alert once and it turned out to be a false alarm. It turned out mum had ran out of milk so she hadn’t made a brew that morning! My son, who also gets the alerts, dashed round to check on her to find she was fine.

“The 3rings plug is such a fantastic invention – I would recommend it to anyone who has an elderly parent living by themselves. Once you’ve put your personal settings in on the app on your phone there’s nothing you or your mum or dad have to do. Just wait for that alert each day and the reassurance that they are okay. Like all the best inventions it’s really simple, and you’re left thinking, ‘I wish I’d thought of that!”


“The 3rings Plug certainly doesn’t replace face to face contact with mum – I still regularly pop round to see that she is okay. But it just provides me with that extra bit of reassurance, which is invaluable. I don’t know what I’d do without it now.”

A personal experience by an experienced Telehealthcare Professional


My mother died from cancer 35 years ago when my father was 60 and had recently retired from the Civil Service. He then suffered from depression, a condition which wasn’t helped by a need for prostate surgery and 2 hernia repair operations over the next 5 years. His lifestyle became unhealthy, he didn’t exercise enough and he developed Type 2 diabetes. He was clearly not looking after himself.  His sister, who was a couple of years older than him, was then widowed. She had no children and was lonely. She jumped at the opportunity to move in with him; for 20 years they were able to share each other’s company, go shopping together and go on holiday together on a number of occasions. He took his first foreign holiday with her in 1995.

Over the years, they both had their health concerns but looked after each other. She did the cooking, and when her arthritis worsened, he did the shopping. Nobody really knew how well or how poorly they lived until his eyesight started to deteriorate and it was clear that he was no longer being careful about what he ate, and his compliance with diabetes medication had become pretty poor. She became housebound, and he wasn’t inclined to leave her home alone. Within 6 months they had become an old couple who needed daily help from both family and formal carers. Unfortunately, my aunt became confused as a result of a urinary tract infection and was taken to hospital where she suffered a fall one night as a result of which she broke her wrist. She died within a fortnight.

My father seemed to recover well after the initial shock of bereavement; he resumed his interest in horse racing and wanted to visit the bookmaker most days of the week. Yet, his balance was deteriorating to the point where he was having almost weekly stumbles. He admitted to getting up in the middle of the night for a smoke, a cup of tea and some toast so we were concerned at the prospect of him suffering a heavy fall and being left on the floor for hours without help. At this point we realised that his blood glucose levels were far from stable, and usually too high; he also frequently forgot his medication but was happy to eat cakes and marmalade that were high in sugar.

We took control of his medication and dispensed his tablets into a weekly dose organiser and tried to accept and use a social alarm telephone and pendant device. Unfortunately, he made it clear that he didn’t want the alarm and wouldn’t carry a pendant with him – a typically obstinate old man who confuses independence with a lack of common sense! But my sister and I knew that he was likely to suffer an accident or a bout of illness and would be without help for hours unless we came up with a more acceptable solution than an alarm. At this time, I came across 3rings. It was relatively low cost and entirely non-intrusive. I plugged my father’s kettle into it and told him that we were going to monitor his use of the kettle. He had no problem with this.

It was easy to program the 3rings device on the company’s website so that it would send both me and my brother an alert as a text message if my father’s kettle was not used during 3 time windows every day. Confirmation that he had boiled the kettle for breakfast in the morning gave use significant peace of mind as it confirmed that he wasn’t on the floor and incapacitated. The 3rings website allowed us also to check that he was having a cup of tea with his lunch, a coffee at tea-time and another cup of tea in this evening. In fact, we were able to track how many times a day the kettle was used. His average was 5 but he didn’t once boil it fewer than 3 times a day over a period of three months.

In July, we noticed that he had become more unstable on his feet. This coincided with us receiving more alerts from 3rings to tell us that he hadn’t used the kettle during one or more of the time windows that we were monitoring. We challenged him on why he was drinking less tea and coffee but he responded that he was having cold drinks because the weather was warmer. As he doesn’t like to drink tap water, we looked at how much orange juice and cordial were being used from the fridge. We found little evidence that he was having any cold drinks and because he had also been complaining recently about headaches, fatigue and muscle cramps, we suspected that he was dehydrated. We pinched the skin on the back of his hand and pulled it upwards. It maintains its pinched shape for a few seconds and dropped only slowly with time, again implying a dehydration issue. At this point he admitted that he had cut back on his fluid consumption because he wanted to reduce his number of visits to the toilet which was upstairs, and difficult for him to get to in a hurry.

As a result, we installed a downstairs toilet for him, and he has started to drink far more during the day. His balance has improved, and he hasn’t suffered a fall for several months. We have arranged a rota and now one of his children visit him every morning with a newspaper. This allows us to check how he is and whether he has taken his medication. We also administer his 7 different eye drops and ointments at night. He continues to live on his own and will soon be celebrating his 95th birthday, God willing.